FURTILO DELIVERY PARTNER SERVICE AGREEMENT

Effective Date: 24 Sep, 2026

This Delivery Partner Service Agreement ("Agreement") governs the access to and use of the Furtilo platform by delivery partners.

By clicking "I Agree", registering on the Platform, or performing any Task through it, you confirm three things:

  • you have read, understood, and agreed to be legally bound by this Agreement;
  • you are at least 18 years old;
  • the information you have provided is true and complete.

This Agreement supersedes all prior agreements or arrangements between you and Furtilo.

1. DEFINITIONS

"Furtilo" / "Company" means Kuvi Technologies Pvt Ltd, a private limited company incorporated under the laws of India, having its registered office at 23/24/994/995, Second floor, PGK Chambers, Opp LaCasa, Hosa road, Bengaluru 560035 (CIN: U47912KA2026PTC223914).

"Platform" means the Furtilo mobile applications, website, Partner App, and related technology systems.

"Partner App" means the application provided by Furtilo to Delivery Partners to receive and manage Tasks, Earnings, Bonus Plans, COD Amounts, and Partner Subscriptions.

"Delivery Partner" / "Partner" / "you" means any individual registered on the Platform to provide delivery, parcel, bike taxi, or other services.

"Task" means any delivery, pickup, parcel, bike taxi ride, or other service request offered to you through the Platform.

"Delivery Services" means food delivery and nearby shop delivery Tasks.

"Direct Services" means bike taxi rides and bike parcel deliveries, which you provide directly to Customers on your own account under Schedule A.

"Customer" means any user requesting services through the Platform.

"Merchant" means any restaurant, food business, or local store listed on the Platform.

"Item" means any food, beverage, goods, or parcel you pick up or deliver in the course of a Task.

"COD Amount" means any cash or other payment you collect from a Customer on Furtilo's behalf for Delivery Services, including cash-on-delivery for food orders and delivery fees. Fares are not COD Amounts.

"Fare" means the amount payable by a Customer to you for a Direct Service.

"Earnings" means the amounts payable by Furtilo to you for completed Delivery Services, as shown in the Partner App. Fares are not Earnings.

"Partner Subscription" means any subscription plan Furtilo offers you for access to the Platform for Direct Services.

"Bonus Plan" means any incentive, bonus, or reward programme offered under Clause 11.

"Applicable Law" means all laws, rules, regulations, notifications, and orders in force in India, whether central, state, or local, as amended from time to time, in each place where you perform Tasks. These include the Motor Vehicles Act, 1988 and the rules and aggregator guidelines of each State, the Code on Social Security, 2020, and any State law governing platform-based gig workers (each a "State Gig Workers Law").

2. NATURE OF RELATIONSHIP

2.1 You are an independent contractor, and the relationship between you and Furtilo is on a principal-to-principal basis. You are not an employee, agent, partner, or representative of Furtilo.

2.2 Nothing in this Agreement creates an employment relationship, partnership, joint venture, franchise, or agency. You have no right to enter into any contract on Furtilo's behalf or to bind Furtilo in any way.

2.3 You choose when to log in and log out, subject to Clause 8. Acceptance of Tasks while logged in is governed by Clause 19.

2.4 This Agreement is non-exclusive. You may work with other platforms.

2.5 Furtilo does not guarantee any minimum number of Tasks, Earnings, or working hours.

2.6 For Direct Services, you provide the service directly to the Customer, on your own account, as set out in Schedule A. Furtilo only provides you access to the Platform.

3. ELIGIBILITY & ONBOARDING

3.1 You represent and warrant that:

  • you are at least 18 years old;
  • you have at least 2 years of driving experience;
  • you hold valid government-issued identification;
  • you hold a valid driving licence for the vehicle you use;
  • your vehicle has a valid registration certificate, pollution under control (PUC) certificate, and at least the motor insurance required by the Motor Vehicles Act, 1988;
  • you have the right to use the vehicle, and nothing restricts its use for performing Tasks;
  • there are no unpaid challans on your vehicle at the time of onboarding;
  • you have not, in the past 3 years, been convicted of, and have no pending proceedings for, driving under the influence of alcohol or drugs, or any offence involving fraud, theft, property damage, violence, sexual offences, terrorism, or use of a motor vehicle to commit an offence;
  • no court, authority, or law restricts you from using the Platform or performing Tasks;
  • you have a working smartphone and a bank account in your own name;
  • all information and documents you provide are true, accurate, and up to date.

3.2 You shall keep all documents current in the Partner App and upload renewals before expiry.

3.3 Furtilo may suspend or deactivate your account if any information or document is false, misleading, expired, or invalid. Furtilo is not responsible for verifying the accuracy of information you provide.

3.4 You consent to Furtilo registering you with, and sharing your details with, any government board, portal, or authority as required by Applicable Law. This includes any welfare board under a State Gig Workers Law and the e-Shram portal.

3.5 You shall complete the induction training specified by Furtilo before receiving Tasks, and any refresher training Furtilo requires from time to time.

3.6 Furtilo may require you to undergo a medical fitness check, including an eye test, at onboarding and periodically, through a medical provider it specifies. You shall not receive Tasks until you have cleared any required check.

4. ONBOARDING FEE

4.1 Furtilo may charge a one-time onboarding fee, as displayed in the Partner App at the time of registration. The fee covers verification, onboarding, training, and related costs.

4.2 The onboarding fee may be paid upfront or recovered from your Earnings in instalments, as shown in the Partner App.

4.3 The onboarding fee is non-refundable in all circumstances, including where:

  • your application is rejected after verification;
  • you do not complete any Task;
  • you stop using the Platform;
  • your account is suspended or deactivated for any reason.

4.4 Any kit, bag, or uniform provided to you shall be governed by the terms displayed in the Partner App, including any deposit or return obligation.

5. BACKGROUND VERIFICATION

5.1 Furtilo may conduct identity checks, document verification, police verification, and background screening at onboarding and periodically after that, directly or through third parties.

5.2 You consent to Furtilo obtaining information from third parties and government databases for verification purposes.

5.3 If you fail to meet verification standards, your account may be suspended or permanently deactivated.

5.4 If any background check, in whole or in part, is found to be negative at any time while this Agreement is in force, Furtilo may deactivate your account immediately.

6. SCOPE OF SERVICES

You may be offered:

  • (a) Delivery Services: food delivery, and parcel and local store deliveries for Merchants; and
  • (b) Direct Services: bike taxi (where permitted by Applicable Law) and bike parcel deliveries for Customers, governed by Schedule A.

Furtilo may introduce, change, or discontinue any service or mode of offering Tasks at any time.

7. CONDUCT & OBLIGATIONS

7.1 You agree to:

  • perform Tasks safely, professionally, courteously, and lawfully;
  • maintain reasonable dress, appearance, and hygiene while performing Tasks;
  • follow all traffic laws, and wear a helmet at all times while riding;
  • take calls only after stopping your vehicle safely, and never use your phone while riding;
  • never ride under the influence of alcohol, drugs, or any intoxicating substance, as Furtilo has zero tolerance for this;
  • not carry any weapons, firearms, ammunition, explosives, or dangerous substances while performing Tasks;
  • handle Items with care, and never open, tamper with, consume, or substitute any Item;
  • carry food in a clean, closed delivery bag and follow basic food hygiene;
  • treat Customers, Merchants, Furtilo staff, other Partners, and the public with respect;
  • follow all standard operating procedures, policies, and service standards that Furtilo issues from time to time;
  • not engage in harassment, abuse, solicitation, or any misconduct;
  • use Customer and Merchant information (names, phone numbers, addresses) only to complete the Task, and not contact or share it for any other purpose;
  • not accept rides, deliveries, or payments from people who approach you directly, or through any other channel, while you are logged in to the Platform;
  • pay all traffic fines, challans, and penalties incurred by you, which remain your sole responsibility;
  • report immediately to Furtilo if any Customer or Merchant gives you, or asks you to deliver, any illegal or prohibited item.

7.2 Fraud: You shall not commit any fraud or act to gain any undue advantage. This includes:

  • accepting Tasks without intending to complete them;
  • asking or pressuring Customers to cancel;
  • deliberately increasing trip time or distance;
  • marking a Task complete without picking up or delivering the Item;
  • keeping all or any part of an Item;
  • claiming false fees or charges;
  • manipulating GPS, phone settings, or the Partner App;
  • creating duplicate or proxy accounts;
  • falsifying documents, records, or data.

7.3 Account security: You shall not share, rent, assign, or transfer your account, or let anyone else perform Tasks in your name. You shall keep your login credentials secure, and inform Furtilo immediately if you believe your account has been accessed by anyone else. You are responsible for all activity on your account. Furtilo is not liable for any loss arising from unauthorised use of your account.

7.4 App: You shall use only the current, genuine version of the Partner App on a compatible device. You shall not interfere with, overload, reverse engineer, copy, or harm the Platform in any way.

8. WORKING HOURS

8.1 You shall not be logged in to the Platform for more than 14 hours on any calendar day.

8.2 After reaching this limit, you must take a break of at least 10 hours before logging in again.

8.3 The Partner App may enforce these limits automatically.

9. VEHICLE, EQUIPMENT & COSTS

9.1 You are solely responsible for all costs relating to your vehicle, fuel, maintenance, repairs, parking, tolls, mobile phone, data, and safety equipment.

9.2 You shall keep your vehicle roadworthy and legally compliant at all times.

9.3 Furtilo or its representatives may carry out spot checks of your vehicle and documents to verify compliance with this Agreement and Applicable Law.

10. EARNINGS & PAYOUTS

10.1 Earnings are calculated per completed Task, at the rates shown in the Partner App at the time the Task is accepted.

10.2 Earnings shall be settled on a weekly basis to your verified bank account, as shown in the Partner App.

10.3 Before settlement, Furtilo may deduct:

  • (a) unpaid COD Amounts, with any penalty and interest under Clause 12;
  • (b) the value of Items lost, stolen, or damaged under Clause 13;
  • (c) insurance premiums and amounts recoverable under Clause 15;
  • (d) penalties under Clause 20;
  • (e) onboarding fee instalments and kit charges under Clause 4;
  • (f) advances, if any;
  • (g) taxes, including TDS, as required by Applicable Law;
  • (h) any other amount due from you under this Agreement, including amounts due under Schedule A.

10.4 An earnings statement shall be available in the Partner App. You must raise any discrepancy within 7 days under Clause 24.

10.5 Furtilo may withhold or adjust Earnings where fraud, misuse, or a breach of this Agreement is suspected, or where a Customer or Merchant complaint is under investigation.

10.6 You confirm that your total annual earnings for services of this kind do not exceed the GST registration threshold, and that you are not registered for GST. You shall inform Furtilo promptly if this changes or is expected to change.

10.7 Clauses 10.1 to 10.5 apply only to Delivery Services. Furtilo does not pay you anything for Direct Services; you collect the Fare directly under Schedule A.

11. BONUS & INCENTIVE PLANS

11.1 Furtilo may offer Bonus Plans from time to time. These may be daily, weekly, or for any other period, and may vary by city, zone, time slot, or Partner.

11.2 Each Bonus Plan has its own conditions, as displayed in the Partner App. These may include the number of Tasks, login hours, peak-hour availability, acceptance rate, ratings, or cancellation rate.

11.3 A bonus is payable only if all conditions of the Bonus Plan are fully met. Partial achievement does not earn a partial bonus unless the Bonus Plan expressly says so.

11.4 Bonuses shall be paid weekly, as specified in each Bonus Plan, together with or separately from your Earnings.

11.5 Furtilo may introduce, change, suspend, or withdraw any Bonus Plan at any time, without prior notice. This includes changing bonus amounts, conditions, targets, periods, and eligibility. Changes take effect when displayed in the Partner App. A bonus for which you have already fully met all conditions before the change shall still be paid.

11.6 Bonuses are discretionary incentives and do not form part of your Earnings for any other purpose.

11.7 Furtilo may withhold, reverse, or recover any bonus obtained through fraud, fake Tasks, GPS manipulation, collusion, or any breach of this Agreement.

11.8 For Direct Services, any incentive shall be given only as a discount on, or credit against, your Partner Subscription or other amounts due to Furtilo, and not as a cash payment per ride or parcel.

12. CASH ON DELIVERY (COD)

12.1 Nature of COD Amounts: You shall collect COD Amounts only for the Tasks where the Partner App shows COD. All COD Amounts belong to Furtilo from the moment you collect them. You hold them in trust for Furtilo and have no right to use them for any purpose.

12.2 No collection for local stores: You shall never collect any money from Customers for goods sold by local store Merchants, even if asked by the Merchant or Customer.

12.3 Deposit within 24 hours: You shall deposit all COD Amounts with Furtilo within 24 hours of collection, through the Partner App, UPI, or any other method Furtilo specifies.

12.4 COD limit: Furtilo may set a maximum COD Amount you may hold at any time. Once you reach this limit, you may not receive COD Tasks until you deposit the outstanding amount.

12.5 Late deposit – penalty and interest: If you do not deposit any COD Amount within 24 hours:

  • (a) a late-deposit penalty of ₹25 per day shall apply; and
  • (b) simple interest at 2% per month shall be charged on the unpaid amount, from the due date until the date of full payment.

Furtilo may recover the unpaid COD Amount, penalty, and interest from your Earnings, and may block your account until payment is made.

12.6 Non-payment beyond 7 days – legal action: If any COD Amount remains unpaid 7 days after collection, Furtilo may take any one or more of the following actions, in addition to its rights under Clause 12.5:

  • (a) deactivate your account immediately;
  • (b) file a police complaint, including for criminal breach of trust or misappropriation under the Bharatiya Nyaya Sanhita, 2023;
  • (c) initiate proceedings under Clause 24 to recover the unpaid amount, penalty, interest, and all legal and recovery costs;
  • (d) share your details with authorities and recovery agencies as permitted by law.

12.7 Loss of cash: COD Amounts are at your risk from collection until deposit. If cash is lost or stolen, you shall report it immediately to Furtilo and file a police complaint. Loss or theft does not reduce your obligation to repay, except where Furtilo decides otherwise in its sole discretion.

12.8 Direct Services: This Clause 12 applies only to Delivery Services. Fares for Direct Services belong to you and are not held for Furtilo. However, you shall not collect any Fare through Furtilo's name, account, or QR code.

13. THEFT, LOSS & DAMAGE OF ITEMS

13.1 You are responsible for every Item from the time you pick it up until you deliver it or return it to the Merchant or sender.

13.2 You shall be liable for the full value of any Item that is lost, stolen, tampered with, consumed, substituted, or damaged:

  • (a) by you;
  • (b) through your negligence or misconduct; or
  • (c) through your breach of this Agreement.

13.3 For Delivery Services, Furtilo may recover the value of such Items, along with any Customer refund, Merchant compensation, and applicable penalty, from your Earnings or by demand. For Direct Services, you are directly liable to the Customer for any lost, stolen, or damaged parcel. Where Furtilo pays any amount in connection with it, Furtilo may recover that amount from you.

13.4 Theft, tampering, or consumption of any Item is a serious breach. Furtilo may deactivate your account immediately and may file a police complaint.

13.5 Absconding: If you fail to deliver or return an Item, COD Amount, or any Furtilo property, or fail to respond to Furtilo, for more than 4 hours after pickup without a valid reason reported in the Partner App, the Item or property shall be treated as misappropriated for the purposes of Clause 13.4.

13.6 You are not responsible for:

  • the contents, quality, or internal condition of a sealed Item not caused by you;
  • damage caused solely by inadequate packing by the Merchant or sender.

13.7 You shall refuse any Item that is prohibited, improperly packed, above the delivery limits, or that you reasonably suspect contains cash, valuables, or illegal goods.

14. SAFETY, ACCIDENTS, HEALTH & INJURY

14.1 You are solely responsible for your own safety, health, and physical fitness while using the Platform and performing Tasks.

14.2 To the maximum extent permitted by Applicable Law, Furtilo shall have no liability of any kind for any of the following arising during or in connection with any Task or your use of the Platform:

  • accident, injury, disability, or death;
  • illness or any health condition;
  • medical or hospital expenses;
  • loss of income, whatever the cause.

14.3 All claims by third parties arising from any accident involving you, including claims before a Motor Accident Claims Tribunal, shall be your responsibility and that of your motor insurer.

14.4 Nothing in this Agreement excludes any benefit or right you have under Applicable Law, including social security or welfare benefits under the Code on Social Security, 2020 or any State Gig Workers Law.

14.5 Any safety feature Furtilo may provide, such as an SOS button, is offered without any guarantee of response or outcome.

15. INSURANCE

15.1 Furtilo may, at its sole discretion, arrange insurance for you against accidents suffered while performing Tasks. Furtilo is under no obligation to do so, and may change or withdraw any such insurance at any time.

15.2 Any insurance is governed solely by its policy terms. All claims shall lie against the insurer, and Furtilo shall have no liability for any rejection, shortfall, or delay in a claim.

15.3 Furtilo may recover from you the premium and any other amount paid by Furtilo in connection with such insurance, by deduction from your Earnings or otherwise.

16. VEHICLE THEFT, DAMAGE & ACCIDENT CLAIMS

16.1 Furtilo shall have no liability of any kind for any of the following, whether or not it occurs during a Task:

  • (a) theft of, or damage to, your vehicle, helmet, phone, or other belongings;
  • (b) accident claims, third-party claims, or motor insurance claims involving your vehicle;
  • (c) towing, impounding, seizure, challans, or fines relating to your vehicle.

16.2 You shall maintain valid motor insurance as required by the Motor Vehicles Act, 1988. Furtilo recommends that you also hold comprehensive insurance and personal accident cover.

17. PARCEL & LOCAL STORE DELIVERIES

17.1 You shall not accept any parcel containing:

  • cash or currency;
  • cheques or other negotiable instruments;
  • jewellery or precious metals;
  • medicines, drugs, or narcotics;
  • alcohol or tobacco;
  • weapons, fireworks, or explosives;
  • fuels, gas cylinders, acids, or hazardous chemicals;
  • any item that is illegal or restricted by Applicable Law.

17.2 You may refuse fragile items that are inadequately packed, and parcels above the weight and size limits shown in the Partner App.

17.3 You shall record pickup and delivery through OTP, photo, or any other method in the Partner App, and ensure the safety of parcels at the time of delivery.

17.4 For bike parcel Direct Services, Schedule A applies, including the rules on Fares and on your responsibility to the Customer.

18. BIKE TAXI SERVICES – ADDITIONAL TERMS

18.1 You may offer bike taxi services only where, and for as long as, Applicable Law permits. You shall hold all documents required for passenger transport, including:

  • a valid driving licence;
  • registration of your two-wheeler as a transport vehicle;
  • a valid fitness certificate and any permit required;
  • valid insurance covering passenger transport.

18.2 You shall carry only one passenger at a time. You shall provide the passenger with a helmet where required by law, and ride safely and lawfully at all times.

18.3 You may refuse a ride where safety is compromised or where the ride would break the law.

18.4 All claims by a passenger arising from any accident shall be your responsibility and that of your motor insurer. The only exception is any obligation that Applicable Law places directly on Furtilo.

18.5 Bike taxi rides are Direct Services under Schedule A. You are solely responsible for their legality in each area where you provide them, as set out in Clause A6.

19. TASK ACCEPTANCE, RATINGS & PERFORMANCE

19.1 While logged in, you shall not reject or cancel Tasks offered to you, except where absolutely necessary or in exceptional circumstances acceptable to Furtilo in its sole discretion. Such circumstances include a safety risk or a Task that would break the law.

19.2 Repeated or consistent rejection or cancellation of Tasks may result in penalties, reduced Task allocation, Bonus Plan ineligibility, suspension, or permanent deactivation of your account and termination of this Agreement.

19.3 Furtilo may monitor your performance, including acceptance and cancellation rates, punctuality, ratings, complaints, and COD compliance.

19.4 Consistently poor performance may result in reduced Task allocation, Bonus Plan ineligibility, penalties, suspension, or deactivation.

20. PENALTIES

20.1 Furtilo may levy penalties for breaches of this Agreement. These include:

  • late COD deposits;
  • repeated rejection or cancellation of Tasks;
  • delays;
  • misconduct;
  • Item damage.

20.2 The penalty schedule shall be displayed in the Partner App and may be revised under Clause 28.

20.3 Penalties relating to Delivery Services shall be deducted from your Earnings. Penalties relating to Direct Services shall be recovered under Clause A5.

21. DATA & PRIVACY

21.1 Furtilo may collect and process your personal data, including identity documents, photographs and selfies, bank details, location data while you are logged in, Task history, and performance data.

21.2 Furtilo may use this data for onboarding, verification, operations, safety, fraud prevention, payments, analytics, and legal compliance, in accordance with its Privacy Policy and the Digital Personal Data Protection Act, 2023.

21.3 Furtilo may share your data with Customers and Merchants (as needed to complete Tasks), with service providers and insurers, and with government boards and authorities as required by law.

21.4 If there is any complaint, dispute, or accident involving you and a Customer or third party, Furtilo may share your information with the parties concerned, authorities, courts, and insurers, subject to Applicable Law.

21.5 You consent to Furtilo monitoring and recording calls made through the Platform, for training, quality, and complaint handling.

21.6 Furtilo may use your data in aggregated and anonymised form for analysis, service improvement, and publication, provided it does not identify you.

22. INTELLECTUAL PROPERTY & CONFIDENTIALITY

22.1 All Platform technology, branding, and content remain the exclusive property of Furtilo.

22.2 Furtilo grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the Partner App on one device, only to perform Tasks under this Agreement. You shall not use Furtilo's name, logo, or branding except as permitted by Furtilo.

22.3 You shall keep confidential all Customer data, Merchant data, and non-public information about Furtilo and the Platform. You shall not use or disclose any of it except as needed to perform Tasks.

23. SUSPENSION & TERMINATION

23.1 Immediate termination: Furtilo may suspend your account, or terminate this Agreement, at any time and with immediate effect, at its sole discretion, without any advance notice, for any one or more of the following reasons:

  • (a) any breach of this Agreement, or any non-compliance with Applicable Law;
  • (b) misuse of the Platform, in Furtilo's opinion;
  • (c) failure to verify or authenticate your information, or a negative background check;
  • (d) fraud, misappropriation, or embezzlement, including of Items or COD Amounts;
  • (e) riding or performing Tasks under the influence of alcohol, drugs, or any intoxicant;
  • (f) misbehaviour or rude behaviour with Furtilo staff, Customers, Merchants, or any other person;
  • (g) any criminal act, including physical assault or threats against any person;
  • (h) concealing any fact or material information when registering or while using the Platform;
  • (i) negligence causing damage to the property of Furtilo, its staff, Customers, or any other person;
  • (j) posting or spreading content through social media, messaging apps, or any other medium that could harm Furtilo's brand, image, or reputation;
  • (k) creating a disturbance, organising or taking part in a strike, or any other activity against Furtilo that could harm Furtilo's brand, image, or reputation;
  • (l) unauthorised disclosure of Furtilo's confidential information;
  • (m) misuse of any kit, asset, or property provided by Furtilo;
  • (n) absconding with any Item, COD Amount, or Furtilo property as described in Clause 13.5;
  • (o) repeated rejection or cancellation of Tasks, or consistently poor performance;
  • (p) repeated customer complaints or poor ratings;
  • (q) any act or omission that could cause legal or contractual liability for Furtilo;
  • (r) any other act that, in Furtilo's opinion, is unbecoming of a Delivery Partner or makes your continued use of the Platform harmful to Furtilo's business interests.

23.2 Termination by notice: Either party may terminate this Agreement without cause by giving 7 days' notice to the other. You may give notice by deactivating your account in the Partner App.

23.3 Legal action: In addition to termination, Furtilo may, at its sole discretion, take legal action against you immediately if it has reason to believe you have committed fraud, breached this Agreement, or violated Applicable Law. Furtilo shall not be responsible for any consequences to you arising from such action.

23.4 On termination:

  • (a) you shall stop accessing the Platform and performing Tasks;
  • (b) you shall deposit all COD Amounts, and return all Items, kit, and Furtilo property;
  • (c) you shall stop presenting yourself as connected with Furtilo in any way;
  • (d) Furtilo may hold your final Earnings for up to 15 days to settle COD Amounts, Item claims, and other amounts due. After that, Furtilo shall pay the balance after setting off all amounts you owe. Partner Subscription fees already paid are non-refundable, and no refund is given for the remaining period of any subscription.

All amounts you owe Furtilo remain payable after termination.

24. GRIEVANCES & DISPUTE RESOLUTION

24.1 Support: You may raise any grievance, including about Earnings, deductions, penalties, Bonus Plans, Partner Subscriptions, or deactivation, through the support section of the Partner App or by email to support@furtilo.com.

24.2 Escalation: If your grievance is not resolved within 15 days, you may escalate it to the Grievance Officer named in Clause 30.

24.3 Statutory remedies: Nothing in this Clause affects any appeal or remedy that Applicable Law makes mandatorily available to you. This includes any internal dispute resolution committee, welfare board, or grievance authority under a State Gig Workers Law.

24.4 Amicable settlement: Subject to Clause 24.3, the parties shall first try to settle any dispute arising out of or relating to this Agreement amicably.

24.5 Arbitration: Subject to Clause 24.3, if a dispute is not settled amicably within 15 days from the date one party first raises it with the other, it shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. This includes any claim by Furtilo to recover COD Amounts or other amounts due. The arbitration shall be before a sole arbitrator mutually appointed by you and Furtilo or, failing agreement, appointed in accordance with the Act. The seat and venue of arbitration shall be Bengaluru, Karnataka, and the proceedings shall be in English. The award shall be final and binding.

24.6 Police complaints and interim relief: Nothing in this Clause prevents Furtilo from filing a police complaint or pursuing criminal remedies, or either party from seeking interim relief from a court.

24.7 Governing law and jurisdiction: This Agreement is governed by the laws of India. Subject to Clauses 24.3 and 24.5, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

25. DISCLAIMERS & LIMITATION OF LIABILITY

25.1 The Platform is provided on an "as is" and "as available" basis. Furtilo does not guarantee that the Platform will be uninterrupted, error-free, secure, or free of viruses. It is not responsible for delays, failures, or losses caused by network, device, software, or power failures, or by events beyond its control.

25.2 To the maximum extent permitted by law, Furtilo's total liability to you under this Agreement shall not exceed ₹1,000.

25.3 Furtilo shall not be liable for any indirect, incidental, special, punitive, or consequential loss, or for loss of income, business, or opportunity.

25.4 Nothing in this Clause limits the exclusions in Clauses 14, 15, and 16, or in Schedule A.

26. INDEMNITY

26.1 You shall indemnify, defend, and hold harmless Furtilo, Kuvi Technologies Pvt Ltd, its affiliates, and their directors, officers, agents, and employees from all claims, losses, damages, penalties, and costs (including legal fees) arising from:

  • (a) your negligence, misconduct, or breach of this Agreement or Applicable Law;
  • (b) any accident involving you or your vehicle;
  • (c) any claim by a Customer, passenger, Merchant, or third party relating to your conduct;
  • (d) any misappropriation of COD Amounts or Items;
  • (e) any claim by a Customer arising from a Direct Service, including claims relating to the Fare, the ride, the parcel, any accident, or your compliance with licensing and permit requirements.

26.2 Furtilo may, at your expense, take exclusive control of the defence and settlement of any claim covered by this Clause. You shall cooperate fully with Furtilo in that defence.

26.3 This Clause survives termination.

27. FORCE MAJEURE

Furtilo shall not be liable for any failure or delay caused by events beyond its reasonable control. Such events include natural disasters, epidemics, government action, court orders, strikes, riots, and network or power failures.

28. MODIFICATIONS & NOTICES

28.1 Furtilo may modify this Agreement, Task rates, penalties, COD limits, Partner Subscriptions, and other terms at any time, at its sole discretion. Bonus Plans may be changed as provided in Clause 11.5.

28.2 Notices may be given through any one of the following:

  • an in-app notification or message in the Partner App;
  • SMS;
  • WhatsApp;
  • email;
  • a general notice on the Platform.

Notices are deemed received when sent or published.

28.3 The updated Agreement takes effect when published on the Platform, or on any later date stated in the notice. Continuing to use the Platform after that means you accept the updated Agreement. You are responsible for checking this Agreement regularly.

28.4 You may send notices to Furtilo at support@furtilo.com.

29. GENERAL

29.1 Severability: If any provision, or part of a provision, is held invalid or unenforceable, it shall be severed, and the remaining provisions shall continue in full force.

29.2 Mandatory law: If any provision of this Agreement conflicts with a mandatory requirement of Applicable Law, the provision shall apply to the maximum extent permitted. The mandatory requirement shall prevail only to the extent of the conflict.

29.3 Waiver: No failure or delay by Furtilo in exercising any right shall be a waiver of that right.

29.4 Assignment: You may not assign or transfer your account or this Agreement without Furtilo's prior written consent. Furtilo may assign its rights and obligations to any affiliate or third party without notice or consent.

29.5 Survival: Clauses 12, 13, 14, 15, 16, 22.3, 24, 25, and 26, and Clauses A3 to A7 of Schedule A, survive termination.

29.6 Electronic records: This Agreement is an electronic record under the Information Technology Act, 2000. Records maintained by Furtilo, including Task history, GPS data, call recordings, COD records, and notification logs, shall be conclusive evidence, save for manifest error.

29.7 Language: This Agreement is drafted in English. Any translations are provided for convenience only. In case of any inconsistency, the English version shall prevail.

30. CONTACT & GRIEVANCE OFFICER

Legal Entity: Kuvi Technologies Pvt Ltd

Registered Office: 23/24/994/995, Second floor, PGK Chambers, Opp LaCasa, Hosa road, Bengaluru 560035

CIN: U47912KA2026PTC223914

Brand / App Name: Furtilo

Support Email: support@furtilo.com

Grievance Officer:

  • Name: Vaibhav Rathore
  • Designation: Head of Sales
  • Email: grievance@furtilo.com
  • Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

SCHEDULE A – DIRECT SERVICES (BIKE TAXI & BIKE PARCEL)

A1. Application and precedence

A1.1 This Schedule applies to all Direct Services. It forms part of this Agreement and prevails over the rest of the Agreement for Direct Services.

A2. Nature of Direct Services

A2.1 For Direct Services, Furtilo provides only a technology-based software platform. The platform works as a discovery and lead-generation tool that lets Customers find you. You provide Direct Services directly to Customers, on your own account, under an arrangement between you and the Customer.

A2.2 Furtilo does not provide, operate, or control any transport or courier service. It is not a party to any contract between you and a Customer.

A2.3 The fare shown to a Customer on the Platform is an indicative estimate provided for guidance only. The Fare is agreed between you and the Customer.

A3. Fares

A3.1 You shall collect the Fare directly from the Customer, in cash or by UPI to your own account. The Fare is your own revenue.

A3.2 Furtilo does not collect, hold, guarantee, or refund any Fare. It is not responsible for non-payment, short payment, or any payment dispute between you and a Customer.

A3.3 Furtilo charges no commission on Fares.

A3.4 You are responsible for any invoice to the Customer for a Direct Service, and for all taxes on your Fares, where required by Applicable Law.

A3.5 Any platform fee Furtilo charges Customers belongs solely to Furtilo. You have no claim to it.

A4. Partner Subscription

A4.1 To receive Direct Service requests, you may be required to hold an active Partner Subscription, as shown in the Partner App. [Furtilo may offer access without a subscription in some areas or periods.]

A4.2 Subscription fees are payable in advance, through the Partner App, by UPI AutoPay, or by any other method Furtilo enables. GST applies in addition.

A4.3 Subscriptions renew automatically unless you cancel before the renewal date.

A4.4 Subscription fees are non-refundable, including if your account is suspended or deactivated.

A4.5 Furtilo may change subscription plans, prices, and benefits under Clause 28.

A5. Other amounts due and recovery

A5.1 Penalties, and any other amounts due to Furtilo for Direct Services, shall be paid through your Partner App wallet, UPI AutoPay, or within 7 days of demand.

A5.2 Furtilo may also deduct these amounts from any Earnings due to you for Delivery Services.

A5.3 Furtilo may suspend Direct Service requests until all amounts due are paid.

A6. Licences, permits, and legality

A6.1 You are solely responsible for holding and complying with every licence, permit, registration, and insurance required to provide Direct Services in each area where you provide them. This includes transport vehicle registration and passenger insurance for bike taxi rides.

A6.2 The legal position on bike taxis differs across States and may be uncertain or change. Furtilo makes no representation that Direct Services are permitted in any area. You choose to provide them at your own risk.

A6.3 You alone shall bear all consequences of any enforcement action relating to Direct Services, including fines, challans, vehicle seizure, and legal proceedings. Furtilo shall have no liability to you for them.

A6.4 Furtilo may suspend or withdraw Direct Services in any area, at any time, without notice.

A7. Responsibility to Customers

A7.1 You are solely and directly responsible to the Customer for the Direct Service, including:

  • the safety and conduct of the ride;
  • the handling, safety, and delivery of parcels;
  • any loss, damage, injury, or deficiency in service.

A7.2 You shall resolve Fare and service disputes directly with the Customer. Furtilo may, at its discretion, review complaints and take action against your account.

By clicking "I Agree", you confirm that you have read, understood, and accepted this Delivery Partner Service Agreement, including Schedule A.