How do I contact Furtilo customer care?
Chat with us on WhatsApp at +91 80471 37013, email support@furtilo.com, or use the form on this page. Support is available every day from 9 AM to 11 PM IST.
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Support
Furtilo customer care is here to help.
Stuck on an order, missing a delivery, or need a refund? Chat with Furtilo customer care on WhatsApp or email us, every day from 9 AM to 11 PM IST.
Send us a message
Real humans replyTell us what's on your mind.
Before contacting
Help us help you faster.
- Check the FAQ below. Many questions are answered there.
- Include your order ID, if you have one.
- Asking about a refund? See how refunds work first: food problems need to be reported within 1 hour of delivery.
- Describe what happened, and what you expected.
Quick answers
Frequently asked.
Does Furtilo have a customer care phone number?
Furtilo support works over WhatsApp chat and email rather than phone calls. Message +91 80471 37013 on WhatsApp for the quickest reply.
How quickly will I hear back?
WhatsApp chats are answered during support hours (every day from 9 AM to 11 PM IST). Emails and form messages get a reply within 24 hours, usually faster. For urgent issues, mention 'urgent' in the subject line.
What should I include?
Your order ID, what went wrong, and photos if an item was missing, wrong or damaged. The more specific, the faster we can help.
How do I get a refund?
Report the problem from your order in the Furtilo app, or message support with your order ID. Food problems need to be reported, with photos, within 1 hour of delivery. The refund help page explains the steps and timelines.
How do I escalate a complaint?
If you're not satisfied with how support resolved your complaint, write to the Grievance Officer at grievance@furtilo.com (Monday to Friday, 10 AM to 6 PM IST).